Refund policy
Our Commitment to You
We want every plant that arrives at your door to exceed expectations. While we don't offer traditional returns on living plants, we stand behind the health and quality of everything we send.
Arrival Guarantee: If your plant arrives damaged, unhealthy, or isn't what you ordered, contact us within 48 hours with photos. We'll make it right—that's our promise.
What Qualifies for Replacement or Refund
- Plants that arrive with significant damage from shipping
- Plants that arrive visibly unhealthy or deceased
- Incorrect items shipped
- Missing plants from your order
How to Report an Issue
Time is crucial with living plants. If there's a problem, please:
- Contact us within 48 hours of delivery
- Include clear photos of the plant and packaging
- Provide your order number
- Describe the issue you're experiencing
We'll review your case promptly and work with you on the best solution—whether that's a replacement plant, store credit, or full refund.
What We Can't Accept Returns For
For the health and safety of our plant collection, we cannot accept returns for:
- Plants that decline after delivery due to care practices
- Plants that have been repotted or altered
- General buyer's remorse (we encourage reaching out with questions before purchasing)
- Issues reported more than 48 hours after delivery
Order Cancellations
Need to cancel? We understand plans change. You can cancel your order any time before it ships for a full refund. Once we've packaged and shipped your plants, the order cannot be cancelled, but our standard arrival guarantee still applies.
Refund Timeline
Approved refunds are processed within 5-7 business days to your original payment method. Please note that your bank may take additional time to post the refund to your account.
Exchanges
Interested in exchanging for a different plant? We're happy to work with you on exchanges based on availability. Additional charges may apply if you're upgrading to a higher-priced plant.