Kimari Plants Policies

How We Ship Your Plants

Every plant that leaves our shop is meticulously prepared for its journey to you. We understand these aren't just packages—they're living treasures that deserve exceptional care during transit. We don't offer shipping for every plant at this time.

Processing Time: Most orders ship within 2-5 business days. During peak seasons or for special orders, we may need a bit more time to ensure your plants are at their best.

Shipping Methods & Carriers

For orders where it is offered, we primarily ship via USPS and UPS, selecting the carrier that best serves your location and gets your plants to you as quickly and safely as possible.

• Standard Shipping: 3-7 business days
• Priority Shipping: 2-3 business days (recommended for most orders)
• Express Shipping: 1-2 business days (available upon request)
• Local Pickup: Available by appointment in Evans, GA and Wrens, GA.

Our Commitment to You

We want every plant that arrives at your door to exceed expectations. While we don't offer traditional returns on living plants, we stand behind the health and quality of everything we send.

Arrival Guarantee: If your plant arrives damaged, unhealthy, or isn't what you ordered, contact us within 48 hours with photos. We'll make it right—that's our promise.

What Qualifies for Replacement or Refund

• Plants that arrive with significant damage from shipping
• Plants that arrive visibly unhealthy or deceased
• Incorrect items shipped
• Missing plants from your order

How to Report an Issue

Time is crucial with living plants. If there's a problem, please:

1. Contact us within 48 hours of delivery
2. Include clear photos of the plant and packaging
3. Provide your order number
4. Describe the issue you're experiencing

We'll review your case promptly and work with you on the best solution—whether that's a replacement plant, store credit, or full refund.

What We Can't Accept Returns For

For the health and safety of our plant collection, we cannot accept returns for:

• Plants that decline after delivery due to care practices
• Plants that have been repotted or altered
• General buyer's remorse (we encourage reaching out with questions before purchasing)
• Issues reported more than 48 hours after delivery

Order Cancellations

Need to cancel? We understand plans change. You can cancel your order any time before it ships for a full refund. Once we've packaged and shipped your plants, the order cannot be cancelled, but our standard arrival guarantee still applies.

Refund Timeline

Approved refunds are processed within 5-7 business days to your original payment method. Please note that your bank may take additional time to post the refund to your account.

Exchanges

Interested in exchanging for a different plant? We're happy to work with you on exchanges based on availability. Additional charges may apply if you're upgrading to a higher-priced plant.

Shipping Plants in Cold Weather

Winter presents unique challenges for shipping live plants, but we've developed a comprehensive approach to keep your plants safe even when temperatures drop.

When We Ship in Winter

During cold months (November through March), we carefully monitor weather patterns in your area. If nighttime temperatures in your location are expected to drop below 35°F during transit, we'll:

• Automatically add insulation and heat packs to your shipment (at no additional charge for most orders)
• Delay shipment until safer weather arrives, if temperatures are extreme
• Contact you to discuss upgrade options for faster shipping

Our Cold Weather Protection

Standard winter protection includes:

• 72-110 hour heat packs activated before shipping
• Thermal insulation lining the interior of boxes
• Extra protective wrapping for sensitive species

Important: Some tropical plants are particularly sensitive to cold. For orders shipping to areas where temperatures regularly drop below 32°F, we may recommend waiting until spring or upgrading to express shipping.

Upon Arrival in Winter

When your plants arrive during cold weather:

1. Bring the box inside immediately—don't let it sit in cold temperatures
2. Open carefully and remove plants from packaging
3. Let plants gradually adjust to room temperature (30-60 minutes)
4. Don't place immediately under grow lights or near heaters
5. Wait to water until soil is mostly dry and plant has acclimated

Cold Damage

Despite our best efforts, sometimes cold damage can occur. Signs include limp leaves, discolored foliage, or mushy stems. If you notice these symptoms within 48 hours of delivery, please contact us with photos. We'll assess the situation and work toward a resolution.